📜 Policies of SoulfullHearts Welfare Foundation

Effective Date: 05/09/ 2025

1. Terms & Conditions

Introduction:
Welcome to SoulfullHearts Welfare Foundation. By using our website, making donations, registering as a member/volunteer, or participating in our initiatives, you agree to comply with these Terms & Conditions.

Eligibility:
Donations and memberships are open to individuals, corporates, and institutions in compliance with Indian law.

Donations:
All donations are voluntary and non-refundable, except in cases of technical error (see Refund Policy).

Use of Funds:
Donations received will be utilized strictly for charitable and developmental activities undertaken by the Foundation.

Content Ownership:
All materials (logo, designs, content) on our platforms belong to SoulfullHearts Welfare Foundation and cannot be reproduced without permission.

Governing Law:
These terms shall be governed under the laws of India, with jurisdiction in [Punjab].

2. Privacy Policy

We collect personal details (name, phone, email, PAN, etc.) for donation receipts, membership records, and communication.

Financial details (like card/bank information) are processed securely via authorized payment gateways (e.g., Razorpay) and not stored by the Foundation.

We will not sell, share, or rent your personal information to third parties, except as required by law or for legal compliance.

You may request corrections or deletion of your personal data by contacting us.

👉 For full details, refer to our standalone Privacy Policy (if hosted on a separate page).

3. Contact Information

For queries, support, or clarifications, you may contact us at:

SoulfullHearts Welfare Foundation

📧 Email:indai@soulfullheartswelfarefoundation.in

4. Refund & Cancellation Policy

Donation Refunds:

• Donations once made are generally non-refundable.

• In case of a duplicate payment or technical error, refund requests must be raised within 7 working days of the transaction.

• Refunds, if approved, will be processed within 10–15 working days through the original mode of payment.

Event Registrations/Memberships:

• Cancellation requests must be submitted at least 7 days before the event/program.

• If eligible, refunds will be processed within 10–15 working days.

Contact for Refunds:
📧 Email: indai@soulfullheartswelfarefoundation.in

5. Hosting of Policies

These policies are displayed on the official website of SoulfullHearts Welfare Foundation and may also be hosted on Razorpay’s platform to comply with payment gateway requirements.